It's All About Reputation

7/6/2022 (Permalink)

When choosing a mitigation and restoration company, reputation matters! The experience of a water damage emergency is traumatic enough without the complications of poor customer service and inadequately trained service providers that makes things worse by breaking contents and causing additional secondary damage due to improper drying techniques. 

When it comes to your home, it most likely your most valuable physical asset and your place of solitude.  Your home is where your heart is and that makes it personal.  For these reasons anyone that crosses the threshold should have the upmost respect for you and your property. 

SERVPRO of Orange County prides itself on having over twenty years of experience of creating happy customers.  It all begins with the core philosophy of striving to be the best.  SERVPRO of Orange through strict screening processes hires personnel that are good, hard-working, and honest people that understand the value of providing quality customer service.  The personnel are then trained on the technical side and certified to execute the onsite job requirements that make your water or fire damage emergency, “Like it never even happened.”

If you experience a water or fire damage emergency and want an experienced caring company, that provides excellent customer service call SERVPRO of Orange County at 919-245-0788.

Why SERVPRO? Construction!

4/14/2022 (Permalink)

The Joneses called their SERVPRO representative at the recommendation of their insurance company for assistance with mitigating fire damage which had occurred because of grease catching fire in a skillet. The fire had damaged the hood vent, cabinets and a portion of the ceiling and walls.  The smoke damage had gone into the adjoining dining room, living room, bedrooms, and hallway bathroom.  The fire department had done an exceptional job in containing the fire but to get the family whole again would involve mitigation services in each room of the home.  The furniture, electronics, clothing along with walls, ceilings and floors needed to be cleaned and deodorized.  However, ground zero, the kitchen, needed far more than standard fire cleaning, it needed demolition and reconstruction.  

The Joneses needed a one call solution that could tear out the damaged building materials, clean and deodorize the walls, ceilings, floors, furniture, electronics, and clothing and make the event like it never even happened.  This is why they chose SERVPRO of Orange County.  The Jones family was impressed with the fact that SERVPRO of Orange County was able to provide a turnkey job, right down to working with the insurance adjuster, tear and replacement of drywall, insulation, trim work, replacement of hood vent and cabinets and a fresh paint job.  In addition to doing all this, the Joneses were overly impressed by the quality of work and the quick timeframe in which the job was completed. 

If you find yourself in need of quality cleaning and reconstruction services, look no further than SERVPRO of Orange County.  Call us at (919)245—0788.

The 4 Pillars of Why SERVPRO

3/14/2022 (Permalink)

There is probably no doubt that you have seen the green SERVPRO vehicles driving around town or you’ve seen the commercials.  The powerful brand image of lime green against orange in the logo is unforgettable.  Most people know that SERVPRO is synonymous with fire, water, mold and biohazard clean up and restoration.  The question still looms, why should you trust SERVPRO above all others with your home when a catastrophe strikes?    The answer to that question is the 4 P’s or Pillars of SERVPRO: Personnel, Process, Products, and Price.

• Personnel: Great organizations are made up of great people. The greatness of SERVPRO is the people behind the brand.  Caring, committed, professionals that take pride in their work are the foundation of the SERVPRO franchise system.  SERVPRO professionals understand the importance of their work as they assist you in a difficult and stressful time in your life.
• Process: SERVPRO, as a franchise system, has built numerous processes to assure excellence in all areas of operations.  With detailed training and structure and the newest technology, SERVPRO has the right processes to work on the smallest to largest jobs and provide exemplary service.  The SERVPRO process allows jobs to move quickly from mitigation into reconstruction, shortening the time from start to completion.  This truly allows clients to feel the “WOW” factor that SERVPRO provides
• Products: SERVPRO has an in house product development team that provides superior products that are designed to truly wow and awe.  These products in the hands of a well-trained SERVPRO professional can take water or fire damaged items and in many cases makes them like they were never even damaged. 
• Price: SERVPRO can assure fair pricing because the pricing used in insurance claims is set by the insurance company.  Your insurance company has set the price that SERVPRO uses when they estimate your claim.  Assuring that you will not be overbilled. 
• When you need restoration and reconstruction services one call does it all, (919)245-0788.

Why SERVPRO? Cause We Make It "Like it never even happened."

1/31/2022 (Permalink)

In the newest SERVPRO commercial a helicopter carrying a large water balloon drops it on a building in the test lab run by Test Director Rick. The water from the balloon causes massive damage to the building, ruining everything from walls, ceilings, flooring, furniture, and artwork.  The shocking image of water damage is followed by trained SERVPRO professionals extracting the water, drying the structure and furniture, and then completing the rebuild, restoring the building to its preloss condition. The commercial ends with Test Director Rick saying, “This is how making it "Like it never even happened." happens.”

Although the commercial is fiction the message conveyed is true. Water damage happens every day to commercial businesses and personal residences. When this happens SERVPRO is trained and ready to come to the rescue.

The SERVPRO orange house logo and green vehicles are highly recognized, but what stands behind the bold colors is a company of qualified and certified project managers, crew chiefs, technicians, managers, and office staff. These professionals take a catastrophic water, fire, mold, or biohazard event from mitigation to full reconstruction. SERVPRO customers have one company, that makes bad better and then makes the entire event like it never even happened.

If you or someone you know is experiencing water damage to your commercial business or home in Orange County North Carolina, Chapel Hill, Carrboro, Hillsborough, Prospect Hill, Cedar Grove or the surrounding area call SERVPRO of Orange County at 919-245-0788.  To view the SERVPRO commercial go to https://www.youtube.com/watch?v=zOXnE1ThsWM.